(a) Goods dispatched may not be returned unless prior agreement has been made by the Company. Where the buyer has incorrectly ordered goods, the Company reserves the right to charge a 10% handling charge to cover clerical and other expenses. Please check any received items immediately upon receipt of the delivery. Goods that have been ordered incorrectly must be returned strictly within 7 days of receipt, at your cost. You must first inform tinuwash on 08183814996

 that you are returning the goods, and the reason why.

Any goods returned damaged, or that get lost in transit, will not be refunded, so please use a reputable carrier for return of goods – this will give you the security of being able to claim from them in case of loss or damage. Goods received in line with the conditions listed above will be refunded, but the original shipping charge will NOT be refunded.

b) If we send the wrong goods by mistake we promise to rectify the error at our cost.

c) To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

d) We cannot entertain claims for refund when samples have not been evaluated and subsequently confirmed as suitable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and payment made to the account you provide within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@tinuwash.com